Friday, June 18, 2021

Consistency Builds Trust

Community Leader Tip #2: Consistency Builds Trust | PACEsConnection

According to a 2019 study published by Harvard Business Review, consistency is one of the 3 elements of trust. If you are starting a PACEs initiative and you are wanting people to rally behind you, attend your events, share ideas with you, and meet and set goals together, you will need to demonstrate through your actions that people can trust you. The HBR article said that people trust someone as a leader who "walk the talk, honor commitments and keep promises, and follow through on commitments."

Practically, the way I see this working in a PACEs initiative, or any community coalition you may be starting, is to have:

  1. Steering or planning committee meetings at regular intervals
  2. Public-facing events at regular intervals

The steering/planning committee could meet every month, say, the second Tuesday of the month, and plan the course of action. These meetings need to stay regular so people build trust that they're going to happen as planned. The more they happen as planning, the more trust increases, and the more important things your coalition will be able to tackle together.

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